Terms and Conditions
Last Updated: 4 July 2026
1. Introduction
Welcome to NaturesZion (“NaturesZion”, “we”, “us”, “our”). These Terms and Conditions govern your access to and use of our website, www.natureszion.co.uk (“Website”), and any purchases made through it.
By accessing our Website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions together with our Privacy Policy, Cookie Policy, Shipping Policy, Refund and Returns Policy, and any other policies published on our Website.
If you do not agree with these Terms and Conditions, you must not use this Website or place an order.
2. About Us
NaturesZion is a United Kingdom business specialising in captive-bred invertebrates, live plants, bioactive cultures, terrarium supplies, natural décor, substrates, dry goods and related products.
For any questions regarding these Terms and Conditions, please contact us using the details provided on our Contact page.
3. Definitions
Throughout these Terms:
“Website” means www.natureszion.co.uk.
“Customer”, “you” and “your” means any individual or organisation purchasing products from us or using our Website.
“Products” means any goods offered for sale by NaturesZion, including but not limited to live animals, live plants, cultures, food products, substrates, décor and dry goods.
“Livestock” means any live animal sold by NaturesZion.
“Order” means an offer made by you to purchase Products from us.
“Contract” means the legally binding agreement formed when we accept your Order.
“Working Day” means Monday to Friday excluding public holidays in England and Wales.
4. Eligibility to Purchase
By placing an Order you confirm that:
- You are at least 18 years of age or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally entitled to purchase and possess the Products ordered.
- You have the legal authority to enter into a binding contract.
- You will comply with all applicable laws and regulations.
You are responsible for ensuring that any Product purchased is lawful to own at your delivery address.
5. Acceptance of These Terms
By using this Website or placing an Order you acknowledge that you have read, understood and accepted these Terms and Conditions.
These Terms apply to all visitors, customers and users of the Website.
6. Changes to These Terms
We may amend these Terms and Conditions from time to time to reflect changes in legislation, business practices or our services.
Any amendments will take effect immediately upon publication on our Website.
The version in force at the time your Order is accepted will apply to your purchase.
7. Website Use
You agree to use this Website responsibly and only for lawful purposes.
You must not:
- Use the Website in any manner that breaches applicable laws or regulations.
- Attempt to gain unauthorised access to our servers or systems.
- Upload malicious software, viruses or harmful code.
- Disrupt or interfere with the security or operation of the Website.
- Use automated software, bots or scraping tools to extract Website content without our written permission.
- Attempt to circumvent Website security measures.
- Misrepresent your identity.
- Use our Website for fraudulent purposes.
We reserve the right to suspend or permanently restrict access where misuse, abuse or unlawful activity is suspected.
8. Intellectual Property
Unless otherwise stated, all content on this Website remains the intellectual property of NaturesZion or its licensors.
This includes, but is not limited to:
- Product descriptions
- Care guides
- Articles
- Blog posts
- Logos
- Branding
- Graphics
- Photographs
- Videos
- Icons
- Website design
- Downloads
- Written content
No content may be copied, reproduced, distributed, republished or commercially exploited without our prior written permission.
Reasonable sharing through social media is permitted provided the content remains unaltered and appropriate credit is given.
9. Product Information
We make every reasonable effort to ensure all Product descriptions, photographs and specifications are accurate.
However, due to the natural variation associated with living organisms:
- Colour may vary.
- Patterning may vary.
- Size may vary.
- Growth rates vary.
- Behaviour varies.
- Feeding responses vary.
- Sex cannot always be guaranteed unless specifically stated.
- Scientific classifications may change over time.
Photographs are provided for illustrative purposes and represent typical examples unless otherwise stated.
Natural variation does not constitute a fault or defect.
10. Product Availability
All Products are offered subject to availability.
Adding Products to your basket does not reserve stock.
We reserve the right to:
- Withdraw Products from sale.
- Limit purchase quantities.
- Correct pricing errors.
- Substitute packaging where appropriate.
- Refuse Orders where stock is unavailable.
If an item becomes unavailable after payment has been received, we will contact you to offer either:
- a suitable alternative;
- a partial refund; or
- a full refund where appropriate.
11. Pricing
All prices are displayed in Pounds Sterling (£).
Prices shown on the Website are those applicable at the time an Order is placed.
Although we take great care to ensure prices are accurate, errors may occasionally occur.
Where an obvious pricing error has occurred, we reserve the right to cancel the affected Order before dispatch. If payment has already been taken, any amount paid will be refunded promptly.
12. Payment
Payment must be received in full before any Order is dispatched.
We accept the payment methods displayed during checkout.
We reserve the right to refuse any payment or cancel any Order where we reasonably suspect:
- fraud;
- unauthorised payment;
- attempted chargeback abuse;
- identity theft; or
- other unlawful activity.
Ownership of Products does not pass to the Customer until full cleared payment has been received.
13. Order Acceptance
Your Order constitutes an offer to purchase Products from NaturesZion.
Receipt of an automated order confirmation email acknowledges that your Order has been received but does not constitute acceptance.
A legally binding Contract is formed only when we dispatch your Order.
We reserve the right to refuse or cancel any Order before dispatch where:
- stock is unavailable;
- a pricing error has occurred;
- payment cannot be verified;
- fraud is suspected;
- legal restrictions apply;
- delivery cannot be safely completed; or
- fulfilling the Order would, in our reasonable opinion, compromise animal welfare.
Where an Order is cancelled before dispatch, any payment received will be refunded.
14. Customer Responsibilities
Before purchasing livestock, you agree that you have researched the species and can provide suitable long-term care.
You are responsible for ensuring:
- your enclosure is fully prepared before delivery;
- suitable heating, lighting and humidity are available where required;
- appropriate food is available;
- the species is legal to own at your location;
- you comply with all applicable legislation;
- someone is available to receive the delivery.
Failure to prepare appropriately may compromise animal welfare.
NaturesZion reserves the right to refuse or delay dispatch where we reasonably believe the welfare of the livestock may be at risk.
15. Animal Welfare
Animal welfare is central to everything we do.
Accordingly, we may postpone or cancel dispatch where necessary to protect livestock, including where:
- weather conditions are unsuitable;
- courier disruption creates an unacceptable welfare risk;
- transport restrictions exist;
- the health of the livestock requires additional observation;
- biosecurity concerns arise.
Such delays are made solely in the interests of animal welfare and do not constitute a breach of contract.
We appreciate your understanding that the welfare of live animals will always take priority over delivery speed.
16. Dispatch of Orders
We aim to dispatch all Orders as promptly as possible. Dispatch times provided on our Website are estimates only and are not guaranteed.
Orders containing live livestock will only be dispatched on days that, in our reasonable opinion, provide the best opportunity for safe and successful delivery.
To protect animal welfare, we may delay dispatch where necessary.
Dispatch dates may be affected by, including but not limited to:
- Extreme hot or cold weather.
- Severe weather warnings.
- Postal or courier disruption.
- Public holidays.
- Industrial action.
- Reduced transport capacity.
- Biosecurity concerns.
- Animal health considerations.
- Circumstances outside our reasonable control.
We will endeavour to keep customers informed of any significant delays.
17. Shipping Methods
Shipping methods are selected during checkout.
Available services may change without notice.
The delivery service selected does not guarantee a specific delivery time unless expressly stated by the courier.
Estimated delivery dates are provided for guidance only.
18. Delivery Address
Customers are solely responsible for ensuring that all delivery information provided is complete and accurate.
This includes:
- Recipient name.
- House number.
- Street name.
- Town or city.
- County where applicable.
- Postcode.
- Contact telephone number.
- Email address.
Orders dispatched to an incorrect address supplied by the Customer are entirely at the Customer’s risk.
Where an Order is returned due to an incorrect address, failed delivery, refusal of delivery or failure to collect, additional delivery charges may apply.
19. Customer Availability
Customers purchasing live livestock must ensure that someone is available to receive the delivery on the expected delivery date.
Live animals should not be left unattended outdoors, in communal areas or exposed to unsuitable environmental conditions.
Failure to accept delivery may invalidate any Live Arrival Guarantee where permitted by law.
20. Delivery Times
Delivery estimates supplied by us or the courier are estimates only.
While we carefully select delivery services suitable for live livestock, delays occasionally occur.
NaturesZion is not responsible for delays caused by:
- Royal Mail.
- Courier partners.
- Severe weather.
- Road closures.
- Vehicle breakdowns.
- Industrial action.
- Customs or border inspections.
- Natural disasters.
- Events outside our reasonable control.
Where delays occur, we will work with customers to resolve any issues as fairly as possible.
21. Weather Delays
Animal welfare always takes precedence over dispatch speed.
We reserve the absolute right to postpone the dispatch of live livestock whenever we reasonably believe that shipping conditions present an unacceptable risk.
This includes periods of:
- Excessive heat.
- Freezing temperatures.
- Storm warnings.
- Flooding.
- Snow.
- High winds.
- Transport disruption.
- Other adverse environmental conditions.
Such delays are made solely to protect the welfare of the livestock.
Customers are not entitled to compensation solely because dispatch has been postponed for welfare reasons.
22. Delivery of Live Livestock
All livestock is carefully inspected prior to dispatch.
Animals are packaged using methods designed to maximise their welfare during transport.
Packaging methods may include, where appropriate:
- Insulated packaging.
- Ventilated containers.
- Heat packs.
- Cooling materials.
- Moisture-retaining materials.
- Protective padding.
Packaging methods may vary according to species, season and weather conditions.
The exact packaging method used remains at our discretion.
23. Risk During Delivery
Risk in Products passes to the Customer upon successful delivery to the delivery address.
For live livestock, delivery is deemed to have occurred when the parcel is marked as delivered by the courier or handed to the recipient at the delivery address.
Customers should inspect deliveries as soon as reasonably possible.
24. Live Arrival Guarantee
Where expressly stated on our Website, eligible livestock may be covered by our Live Arrival Guarantee.
The Live Arrival Guarantee applies only where:
- The correct shipping method has been selected where applicable.
- The delivery address supplied is accurate.
- Delivery is accepted at the first delivery attempt where reasonably possible.
- The parcel is not redirected after dispatch.
- The Customer follows all reporting requirements.
- Weather delays have not been caused by Customer instructions.
- The claim falls within the terms of our published Live Arrival Guarantee Policy.
The Live Arrival Guarantee does not create any rights beyond those expressly stated in that policy.
25. Dead on Arrival (DOA) Claims
If livestock arrives deceased, the Customer must notify us as soon as reasonably possible in accordance with our Live Arrival Guarantee.
Claims must include clear evidence requested by us, which may include:
- Photographs of the unopened package.
- Photographs of the packaging contents.
- Clear photographs of the deceased livestock.
- Photographs showing the condition of the packaging.
- Courier tracking information where available.
We reserve the right to request additional information where necessary to assess the claim.
Failure to provide sufficient evidence may result in the claim being declined.
26. Delayed Reporting
Livestock naturally deteriorates after death.
Accordingly, delayed reporting may make it impossible to determine the cause or timing of death.
Claims submitted outside the reporting period specified within our Live Arrival Guarantee Policy may be declined unless required otherwise by applicable law.
27. Incorrect Husbandry After Delivery
Once livestock has been successfully delivered alive, responsibility for its ongoing care passes to the Customer.
We cannot accept responsibility for illness, injury or death resulting from:
- Incorrect temperatures.
- Incorrect humidity.
- Unsuitable enclosure conditions.
- Inappropriate diet.
- Poor hygiene.
- Mixing incompatible species.
- Escape.
- Predation by other animals.
- Chemical exposure.
- Accidental injury.
- Neglect.
- Any other husbandry issue outside our control.
Care information provided by NaturesZion is intended as general guidance only and does not replace responsible research by the keeper.
28. Natural Variation
Live animals are not manufactured products.
Natural differences exist between individuals.
These may include:
- Colour intensity.
- Markings.
- Size.
- Body proportions.
- Growth rate.
- Behaviour.
- Appetite.
- Temperament.
- Activity levels.
- Reproductive maturity.
Such differences are expected and do not constitute faults.
29. Sexing
Unless expressly stated otherwise, livestock is sold as unsexed.
Where animals are advertised as male, female or pairs, we make every reasonable effort to determine sex accurately.
However, occasional errors may occur, particularly with juvenile animals or species that are difficult to sex.
Sexing errors made in good faith do not automatically entitle the Customer to compensation beyond any rights available under applicable consumer law.
30. Breeding Colonies and Starter Cultures
Starter colonies, cultures and breeding groups are sold to establish future populations.
Population growth cannot be guaranteed.
Breeding success depends upon numerous factors outside our control, including:
- Husbandry.
- Temperature.
- Humidity.
- Nutrition.
- Genetics.
- Environmental conditions.
Accordingly, we cannot guarantee breeding success, growth rates or future population size.
31. Live Plants and Natural Products
Live plants, mosses, wood, bark, leaf litter and other natural materials are naturally variable products.
Customers acknowledge that:
- Shape varies.
- Colour varies.
- Size varies.
- Texture varies.
- Natural imperfections occur.
- Seasonal variation occurs.
Natural products may contain harmless organic variation despite careful preparation.
Such variation does not constitute a defect.
32. Biosecurity
Customers should quarantine new livestock where appropriate before introducing them into existing collections.
NaturesZion cannot accept responsibility for losses arising from failure to follow appropriate quarantine or biosecurity procedures.
We reserve the right to refuse sales where we reasonably believe biosecurity may be compromised.
33. Consumer Rights
Nothing within these Terms and Conditions excludes, restricts or limits any statutory rights that you may have under applicable UK consumer protection legislation, including but not limited to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where any provision of these Terms conflicts with applicable law, the relevant legislation shall prevail to the extent of that conflict.
34. Order Cancellations
Orders may only be cancelled before dispatch.
Once an Order has been dispatched, it cannot normally be cancelled.
Customers wishing to cancel an Order before dispatch should contact us as soon as possible.
Where dispatch has not commenced, we will endeavour to accommodate cancellation requests.
Refunds for cancelled Orders will be processed using the original payment method.
35. Right to Cancel
Under the Consumer Contracts Regulations 2013, certain products are exempt from the statutory cooling-off period.
These exemptions include, but are not limited to:
- Live animals.
- Perishable goods.
- Products liable to deteriorate rapidly.
- Sealed goods which are unsuitable for return for health or hygiene reasons once opened.
- Custom-made or personalised items.
Where cancellation rights apply, they are subject to applicable legislation and our Refund and Returns Policy.
36. Returns
Our Returns Policy forms part of these Terms and Conditions.
Customers should refer to our separate Refund and Returns Policy before requesting a return.
No Products should be returned without prior authorisation.
Unauthorised returns may be refused.
Customers are responsible for ensuring returned Products are packaged appropriately unless otherwise agreed.
37. Refunds
Refunds will be considered in accordance with:
- UK consumer law.
- Our Refund and Returns Policy.
- Any applicable Live Arrival Guarantee.
Where a refund is approved, it will normally be made using the original payment method.
We reserve the right to refuse refunds where claims are fraudulent, misleading or unsupported by appropriate evidence.
Nothing in this section limits your statutory rights.
38. Exchanges
Replacement Products may be offered instead of refunds where appropriate and where agreed by both parties.
Availability cannot be guaranteed.
Where identical Products are unavailable, suitable alternatives or refunds may be offered.
39. Refusal of Service
We reserve the right to refuse future sales where we reasonably believe that a customer has:
- Submitted fraudulent claims.
- Attempted payment fraud.
- Abused chargeback procedures.
- Abused our Live Arrival Guarantee.
- Harassed or threatened staff.
- Deliberately provided false information.
- Breached these Terms and Conditions.
- Acted in a manner likely to compromise animal welfare.
Any such decision will not affect statutory rights relating to previous purchases.
40. Fraud Prevention
We actively monitor Orders for fraudulent activity.
We reserve the right to:
- Verify identity.
- Request additional information.
- Delay dispatch pending verification.
- Cancel suspicious Orders.
- Report suspected fraud to relevant authorities.
Knowingly submitting false claims may constitute fraud.
41. Chargebacks
Customers agree to contact NaturesZion first to allow a reasonable opportunity to resolve any concerns before initiating a payment dispute or chargeback.
Nothing in this clause limits your legal right to dispute a payment through your payment provider where appropriate.
Where a chargeback is initiated fraudulently or without reasonable grounds, we reserve the right to provide all relevant evidence to the payment provider.
42. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any liability which cannot legally be excluded.
Subject to the above, and to the fullest extent permitted by law:
- We shall not be liable for indirect or consequential losses.
- We shall not be liable for loss of profits, business, goodwill or anticipated savings.
- We shall not be liable for losses arising from incorrect husbandry after delivery.
- We shall not be liable for losses resulting from circumstances outside our reasonable control.
Where liability is established, our total liability shall not exceed the price paid for the relevant Product, except where applicable law provides otherwise.
43. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.
Such events include, but are not limited to:
- Severe weather.
- Flood.
- Fire.
- Pandemic.
- Disease outbreaks.
- Government restrictions.
- Industrial action.
- Transport disruption.
- Power failures.
- Cyber attacks.
- Telecommunications failures.
- Natural disasters.
- Civil unrest.
Where such events occur, our obligations shall be suspended for the duration of the disruption.
44. Third-Party Links
Our Website may contain links to third-party websites.
These links are provided for convenience only.
We do not control third-party websites and accept no responsibility for their content, accuracy, availability or privacy practices.
Accessing third-party websites is entirely at your own risk.
45. User Accounts
Where customer accounts are available, users are responsible for maintaining the confidentiality of their login details.
Customers must notify us immediately if they believe their account has been compromised.
We reserve the right to suspend or terminate accounts where misuse is suspected.
46. Reviews and User Content
Where customers submit reviews, photographs or other content to our Website or social media channels, they confirm that:
- They own the content or have permission to share it.
- The content does not infringe third-party rights.
- The content is lawful and not misleading.
By submitting such content, you grant NaturesZion a non-exclusive, royalty-free licence to display, reproduce and use that content for the purpose of promoting our business, unless you request otherwise in writing.
We reserve the right to remove content that is unlawful, abusive, misleading or inappropriate.
47. Privacy
Your personal information is processed in accordance with our Privacy Policy.
By using our Website, you acknowledge that such processing is necessary for the operation of our business and the fulfilment of Orders.
48. Cookies
Our Website uses cookies to improve functionality, analyse traffic and enhance user experience.
Further information can be found within our Cookie Policy.
49. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect.
50. Waiver
Failure by NaturesZion to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision at a later date.
51. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy, Refund and Returns Policy and any other policies expressly incorporated by reference, constitute the entire agreement between NaturesZion and the Customer relating to purchases made through this Website.
52. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.
53. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us using the contact details published on our Website.
We aim to respond to all enquiries as promptly as reasonably possible.
Additional Terms
Compliance with Animal Welfare and Environmental Legislation
Customers are responsible for ensuring they comply with all applicable legislation relating to the keeping, transport, breeding and sale of any livestock purchased from NaturesZion.
Customers must not intentionally release any non-native species into the wild.
NaturesZion accepts no responsibility for any legal consequences arising from a customer’s failure to comply with applicable legislation.
International Orders
Where international shipping is offered, customers are solely responsible for ensuring that the products ordered may legally be imported into their destination country.
Customers are responsible for obtaining any permits, licences or documentation required by local authorities.
NaturesZion accepts no responsibility for delays, confiscation, destruction or refusal of goods by customs authorities outside the United Kingdom.
Import duties, taxes and customs charges remain the responsibility of the customer unless expressly stated otherwise.
Scientific Information
Species names, taxonomy and husbandry recommendations are based upon information believed to be accurate at the time of publication.
Scientific understanding develops over time and classifications, nomenclature and care recommendations may change.
Information published on our Website is intended as general guidance and should not be relied upon as the sole source of husbandry information.
Customers should continue researching their chosen species using multiple reputable sources.
Educational Content
Care guides, blog articles, species profiles, social media content and educational resources published by NaturesZion are provided for general educational purposes.
While every reasonable effort is made to ensure accuracy, no guarantee is given that such information is complete, current or suitable for every individual situation.
Customers remain responsible for exercising their own judgement when caring for livestock.
Product Photography
Unless specifically stated otherwise, photographs shown on our Website are representative images of the species or product offered.
The exact individual received may differ in appearance due to natural variation.
Backgrounds, décor and display enclosures shown in photographs are not included unless expressly stated within the product description.
Promotions and Discount Codes
Promotional offers, voucher codes and discounts may be withdrawn, amended or suspended at any time without prior notice.
Unless expressly stated otherwise:
- Only one promotional code may be used per order.
- Promotional codes have no cash value.
- Promotional codes cannot be applied retrospectively.
- Promotional codes may exclude selected products or services.
Where a refund is issued for an order purchased using a promotional discount, the refund will normally reflect the amount actually paid.
Gift Cards
Where gift cards are offered:
- Gift cards are non-refundable except where required by law.
- Gift cards cannot normally be exchanged for cash.
- Lost, stolen or damaged gift cards may not be replaced.
- Gift cards may be subject to expiry dates where permitted by law.
Business Customers
Where Products are purchased for commercial purposes, additional terms may apply.
Business customers acknowledge that certain consumer protections available to private consumers may not apply.
Electronic Communications
By placing an order or contacting us electronically, you agree that we may communicate with you by email or other electronic means regarding your order, account or customer service enquiries.
Such communications satisfy any legal requirement that communications be made in writing where permitted by applicable law.
Assignment
We may transfer or assign our rights and obligations under these Terms and Conditions where this does not reduce your statutory rights.
Customers may not assign or transfer their rights or obligations without our prior written consent.
Headings
Section headings are provided for convenience only and shall not affect the interpretation of these Terms and Conditions.
Survival
Any provisions which by their nature are intended to survive termination of the Contract, including but not limited to intellectual property, limitation of liability, fraud prevention, governing law and dispute resolution, shall continue in effect after completion or termination of the Contract.
Thank you for choosing NaturesZion. We appreciate your support and your commitment to responsible animal keeping and wildlife conservation.